Refund policy

Refund & Return Policy

Last Updated: August 2026

At IkiaandCo, we strive to ensure that every customer is satisfied with their purchase. Please read our Refund & Return Policy carefully before placing an order.

Returns

We accept return requests within 7 days of delivery for eligible products.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, packaging, accessories, and documentation must be intact.

  • The product must not show any signs of use, damage, alteration, or washing.

  • Proof of purchase may be required to process the return.

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Products purchased during clearance, final sale, or promotional events marked as non-returnable.

  • Gift cards or store credits.

  • Personalized, customized, or made-to-order products.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, you must report the issue within 48 hours of delivery.

To facilitate verification, customers may be required to provide clear photos or videos of:

  • The product received

  • The packaging

  • The shipping label

Once the issue is verified, a replacement, refund, or store credit may be offered at our discretion.

Refunds

Once a returned item is received and inspected, the refund request will be reviewed.

If approved:

  • Refunds will be processed to the original payment method used during purchase.

  • Processing times may vary depending on the payment provider, bank, or financial institution.

  • Shipping charges, handling charges, and other non-refundable fees are not eligible for refund unless the return is due to an error on our part.

Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and will be subject to the return process outlined in this policy.

Exchange Policy

Eligible products may be exchanged for another size, color, or available variant, subject to stock availability.

If the requested replacement product is unavailable, a refund or store credit may be issued at our discretion.

Return Inspection

All returned products undergo a quality inspection upon receipt. IkiaandCo reserves the right to refuse returns, exchanges, or refunds if:

  • The product has been used, damaged, or altered.

  • Original packaging or tags are missing.

  • The return request falls outside the specified return window.

  • The product does not meet the eligibility criteria outlined in this policy.

Refund Processing Timeline

After approval, refunds are generally processed within 5–10 business days. The actual crediting timeline may vary depending on the customer's payment provider.

Policy Updates

IkiaandCo reserves the right to modify, update, or amend this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon publication on the website.

By placing an order with IkiaandCo, you acknowledge and agree to the terms outlined in this Refund & Return Policy.